Policies
Warranty Policy
Bristol aims to produce products that are high quality, dependable and exceed customer expectations. All Bristol products are guaranteed to be free from defects in materials and workmanship.
At Bristol, we are dedicated to helping our customers get the most out of our products. We believe it is our responsibility to provide them with the best possible experience and results. We know that selecting the right product for the right material is incredibly important.
Bristol provides recommendations, requirements and product specifications on all packaging and on the website’s product information pages.
This product information is intended to provide general guidance and best practice advice to users of an appropriate skill level at their own discretion and risk. These recommendations are dependent on the user, material, application and circumstance of use.
Bristol is not accountable for any user’s actions. It’s the user’s responsibility to determine how much skill, technical experience, safety measures and operational knowledge is needed before using a Bristol product. As well as knowledge of how the product should be used, and how it should not be used.
If a user has determined that a Bristol product is faulty due to defects in materials or workmanship and would like a warranty, the user must bring the faulty product into the store they purchased it from.
The distributor will then forward the request to our customer service team who will make an assessment. If the warranty liability is accepted, Bristol will send a replacement product back to the applicable distributor.
Our product warranty does not cover the following: fair wear and tear, incorrect or misuse of the product, used for any purpose other than what it was intended, mishandling, poor maintenance or storage, alteration or repair by a party other than Bristol where the tool has not been used according to Bristol’s best practice advice.
Privacy Policy
Collection of Information: It is necessary that we collect personal information about you and your business for the purposes of providing the services offered on this website. You have rights in relation to this information and this document sets out these rights.
What we collect: Bristol collects your name, address, contact details and various other items of information relating to your usage of the site and your other business dealings with Bristol.
What we use it for: Your personal information is only used for the purposes of providing the services offered through this website and for the purpose of better marketing Bristol’s products and services to you and your business.
What we do not use it for: Bristol will not sell your personal information to other parties for use in promotional activities.
Storage of Information: Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.
You have a right to know what information we have: You have a right at any time to request that you be told what personal information that we hold about you and to request that this information be destroyed.
Cookies: The storing of cookies on your machine is necessary to identify a buyer during a session on this website. These cookies currently expire within 30 minutes, so if no activity (i.e. page loads) occurs within that limit, the cookie is destroyed and a new one created identifying a new session. Previous information is not retained for that new session.
Quality Policy
Bristol products are manufactured under license and to specification for Sheffield Group from the highest quality raw materials by internationally recognised manufacturers, equipped with state-of-the-art technology and advanced testing facilities. All products supplied by Sheffield Group go through a stringent manufacturing & Quality Assurance process to ensure that all aspects of the product meet the highest standards, with the durability and functionality required in the most demanding of environments.
Quality is of utmost importance to our business, ensuring the endorsement of one of our primary core values, ‘Products that Outperform’. All products are extensively tested to exceed industry standards.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our undertaking to provide, Products that Outperform, total customer satisfaction and continuous improvement throughout our business:
- Regular gathering and monitoring of customer feedback
- A customer complaints procedure
- Selection and performance monitoring of suppliers against set criteria
- Training and development for our employees
- Regular audit of our internal processes
- Measurable quality objectives which reflect our business aims
- Management reviews of audit results, customer feedback and complaints
Although the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.